TERMS AND CONDITIONS
Welcome to ERRIDA online store dearies! Terms & conditions stated below applies to all visitors and users of ERRIDA. You’re bound by these terms and conditions as long as you’re on www.errida.com.my.
We would like to thank you for visiting our website. This page explains the Terms and Conditions in accordance with the products listed on our website www.errida.com.my.
Kindly read these Terms and Conditions before ordering any products from the website. By purchasing our products, you agree to be bound by our Terms and Conditions.
You should read these Terms and Conditions regularly to know more with regards to any changes we have made to our Terms and Conditions.
Can be made via internet banking or with valid credit or debit card issued by the bank is listed. Priced and shipping rates are subject to change without prior notice however changes will not affect to the order which have accepted.
All customers can collect their respective points to redeem the vouchers provided in ERRIDA website. Discount vouchers are valid for the specified period stated on the voucher can only be redeemed once and may not be used in conjunction with other vouchers and discounted items.
We may exclude individual brands from voucher promotions in line with our sales strategies. You may redeem only ONE voucher per promotional campaign. ERRIDA reserves to the right to cancel any subsequent orders made by you using a voucher of the same promotional campaign.
If you place an order for a product less than the value of the promotional voucher, no refund credit will be returned to you. The credit value of a discount voucher does not accrue interest and it does not have cash value.
If the value of the voucher is insufficient for the order, you may make up the difference using our accepted payment methods.
i. Delivery costs for Peninsular Malaysia, Sabah and also Sarawak will be charged according to general Pos Laju flat price.
ii. We aim to deliver the product to you at the delivery address as per requested by you and delivery time indicated by us at the time of your order checkout as updated in the order confirmation.
iii. We shall notify you if we expect to be unable to meet our estimated delivery date, but to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
iv. You may contact our customer representative in case of any faults, defects or damage. You shall be able to provide the documents delivered with the product, if it is needed.
Returns and Refund Policy
i. If you are not satisfied with your purchase, you may return the product to us within seven days of the receipt.
ii. The product shall be UNUSED, UNWASHED. Product tags and labels shall be intact as per original packaging and the product shall be in the original brand packaging.
iii. This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our website.
iv . All items must be received by ERRIDA team in order for a customer to be eligible for a refund or product replacement. You shall ensure that the product is sent to us in the same condition as it was when received by you.
v. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept and send the product back to you.